Terms and Conditions

Emptrak and its trading entities provide time clock hardware products, accessories, attendance software services, hosting services, and general IT support. The provision of these services is subject to the following general terms and conditions.

For the purpose of these terms and conditions, the provider (Emptrak) includes all registered trading names and assigned agents and resellers.

  • Unless otherwise indicated or arranged, all products and services are provided following payment in full.
  • Unless otherwise stated, pricing excludes GST and delivery.
  • Unless otherwise stated, warranty on all products and services is 12 months.
  • Prices are subject to change without notice.
  • Prices are based on the provision and shipping of products within Australia. Express delivery is 2 days from the order date. Standard delivery is 3 to 5 days. Delivery times are estimates only and may vary for some postcodes. Orders requiring customisation may add 3 business days.
  • Non-product-related support will be assessed by Emptrak on a case-by-case basis. Clients will be advised on the appropriate next steps to be taken by themselves or their IT provider. At Emptrak's sole discretion, we may undertake the resolution directly.
  • Hardware returned for a refund must be undamaged and in its original condition and packaging.

Standard annual support is included with the initial purchase of supported CS Time Clock products. Ongoing support beyond the first year is subject to an annual fee. Support includes:

  • General product support services
  • Payday Priority Support
  • Free firmware updates
  • Access to training resources
  • Discounts on future purchases
  • Non-product-related IT assistance
  • Data Backup Service

Premium Support Agreements include all the above services, as well as:

  • Extended warranty (for each year a Premium Support Agreement is purchased)
  • Access to the Client Referral Bonus Program
  • Extended IT services on approved systems

All Emptrak-supplied hardware includes a 12-month standard warranty. Under a Premium Support Agreement, warranty coverage is extended by 12 months annually and may include the complete replacement of devices that fail due to a manufacturer's defect, for each year that Premium Support is paid in full.

The warranty does not cover:

  • Force Majeure
  • Damage caused by misuse, neglect, or unauthorized servicing
  • Environmental or electrical damage
  • Software modifications or integrations not approved by Emptrak

Client Referral Bonus Program must meet the following conditions:

  • Existing Emptrak customers must be registered in the program to receive rewards.
  • Referrals must be new clients not previously known to or engaged with Emptrak.
  • Referrals must result in a completed sale of a CS Time Clock product with a minimum order value of 500 AUD excluding GST.
  • Rewards will be issued only after the referred client has paid in full and the return period has elapsed (typically 30 days).
  • Referral bonuses are issued as store credit only.
  • Emptrak reserves the right to change or cancel the referral program at any time without notice.

All software products provided by Emptrak are licensed, not sold. The use of any software is subject to the terms of the applicable license agreement, which may include restrictions on usage, redistribution, and modification.

  • Software licenses, unless otherwise stated, are included in your Ecotime Annual Support Agreement and must be renewed at the agreed rate every 12 months from the initial purchase date.
  • Software licenses are non-transferable without written agreement from Emptrak. Such agreement will not be unreasonably withheld where there is no commercial conflict.
  • Support for Ecotime and related products is conditional on the client company maintaining an active Annual Support Agreement.
  • Support for Ecotime is also conditional on the client company having at least one Ecotime-trained user.
  • Software support does not include training new users after the initial training period has been completed.
  • Licenses are granted on a non-exclusive, non-transferable basis for the duration of the agreed license term.
  • Clients must not reverse-engineer, decompile, or otherwise attempt to access the source code of any Emptrak software unless expressly permitted by law or license.
  • Software updates, patches, or enhancements provided by Emptrak remain subject to the original licensing terms unless stated otherwise.
  • Failure to comply with the license agreement may result in termination of access to the software and associated support services.
  • Emptrak reserves the right to audit usage for compliance and may take action in the case of violations.

Affiliates promoting Emptrak or CS Time Clock products are subject to the following conditions:

  • Affiliate applications are subject to approval and may be declined at the sole discretion of Emptrak.
  • Affiliates must not engage in spam, misleading advertising, or unethical marketing practices.
  • Commissions are paid on completed, fully paid orders only, excluding returns and cancellations.
  • Affiliate payouts are processed monthly and require a valid ABN or relevant business ID for taxation compliance.
  • Emptrak P/L reserves the right to change commission rates, payment terms, or program rules with or without notice.
  • Affiliate links must not be used in any illegal or misleading context that could damage the reputation of Emptrak or its brands.
  • Affiliates are also bound by additional terms and conditions outlined in the Affiliate Agreement.

Go to Affiliate Dashboard

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